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gPlex Contact Center Solution

For most businesses marketing, sales, customer care, technical support departments play a critical roles in achieving overall company goals. To get the most out of these departments you need a robust disaster proof, flexible contact center solution that is easy to use, affordable, and would offer visibility and control on related activities.

Well, guess what - gPlex Contact Center system offers just the kind of solution you are looking for. It is a cloud based, easy to deploy, highly scalable service. And, yes, premise based version of the gPlex Contact Center Solution is also available.

The cloud base gPlex contact center solution requires no equipment to be installed in premise. You just need IP phone sets and Internet service, that’s all. The system also allows, at no extra cost, geographically dispersed locations to operate as a single unit. No wonder why the gPlex contact center solution is so desirable to companies worldwide.

The premise based version is scalable from single E1 to 8 E1s that can support more than 240 concurrent calls in a single 1U box.

Making the Right Choice:

Finding a contact center solution for your specific needs can be very challenging task and deserves due diligence in the selection process. Competing interests like need for low life cycle cost, improved agent utilization, and need fulfillment on one side and efficiency, stability, scalability, good features etc. on the other side can easily make the evaluation process daunting.

Well, there is relief in the horizon. Just one call to gPlex sales representative is what it will take for you to obtain a custom tailored Contact Center solution for your needs.

 

The cloud base gPlex® contact center solution requires no equipment to be installed in premise. You just need IP phone sets and Internet service, that’s all. The system also allows, at no extra cost, geographically dispersed locations to operate as a single unit. No wonder why the gPlex contact center solution is so desirable to companies worldwide.

  • Types:
    Contact Center Solution
  • Skills:
    Next Generation Cloud Contact Center Solution
  • URL:
    www.gplex.com

Why gPlex® Contact Center?

gPlex offers considerable savings in capex and opex helping to achieve healthy ROI. Its high scalability allows system upgrade effortless at very low capex. Expand gPlex services as you grow.

Enjoy the freedom and efficiency gPlex offers to multi-location companies. Its allowing contact center agents to be located anywhere! Literally anywhere Internet service is available.

Its diverse means of communication for example calls, emails, and chat modules add to customer satisfaction.