Genusys Inc. - Enhancing Customer Experience

Highlights of gPlex® Call Blaster

● Reach millions of customers in hours.
● Run several campaigns simultaneously.
● Real time dashboard for call statistics and sales count.
● Built-in IVR to obtain customer feedback.
● Can perform business processes through API integration.
● API-Interface to pull contact information from third party CRM.
● Can upload millions of contact information as Excel, CSV, text format etc.
● Automatic Language selection.
● Support STM-1/E1/SIP trunking.
● Stand-alone solution scalable to 2000 ports/channels per campaign.
● Zero capex and low opex.
● Service available through hosted platforms under pay-as-you-go model.

gPlex® Call Blaster Business Cases

gPlex® Call Blaster is a powerful telecommunication service product which enables businesses to contact millions of their target customers in a matter of hours. It delivers pre-recorded messages and/or collects customer feedback/response. All you need to do is upload the message you want to broadcast and a set of contact numbers to be dialed. The rest is taken care of by the gPlex® system.

Promotion of Products

Businesses often introduce time sensitive special promotional offers. The challenge is such offers must be communicated to a very large number of target customers within a short time window, say reaching out to millions within a couple of days. Creative call campaigns executed by gPlex® Call Blaster service may be an ideal solution to handle such situations efficiently. Integrated APIs may be deployed to automatically subscribe and deliver certain service products to previously registered customers. Examples of use: (i) Travel Agents promoting special occasion/event price discount, (ii) Home improvement companies offering special discounts on specific items like flooring/carpeting for limited periods.
Customer Feedback

As a customer satisfaction exercise businesses often need to obtain customer feedback following delivery of their services. gPlex® Call Blaster service may be used to have those customers automatically called during a user-defined time window to obtain customer feedback on services they received. Example of use: (i) Car/AC/Heater repair shops seeking feedback of their customers who have received their services recently.
Emergency Messaging

Cities, Schools, Businesses often need to send out emergency messages to their constituents/customers within a very short window. gPlex® Call Blaster service can offer a very effective and appropriate solution to handle such situations. Example of use: (i) School districts sending out school closure notice to all students/staffs due to impending snow storm, (ii) Cities sending out flash flood, tsunami, tornedo warnings etc. to its citizens.
Notification System

Different organizations from time to time need to send out organization wide or a subset thereof notification of important messages. Examples of such notification: i) Schools & day care centers need to send out calls to parents notifying them on school closings, issue of report cards, or for special events. ii) Companies may want to send out mass notifications to their staff for various reasons. iii) Property owners may want to circulate important notifications to its tenants. iv) Reminder Notification: Some organizations may need to send out event reminders to their constituents. v) Notification on recall of food or medicine to a large group of people.
Fund Raising Projects

The gPlex® Call Blaster is a powerful system may be used for conducting fundraising campaigns by reaching out to a large number of people and delivering appropriate messages. NGO and natural disaster at that time blast call to local people to donate money.
Credit Collection

Deliver humble reminder to credit defaulters to pay up or face consequences.