gPlex® Predictive Dialer Solution

Cutting edge technology that allows a contact center system to setup an automatic outbound calling procedure supporting multiple call campaigns

gPlex® Predictive Dialer

gPlex® Predictive Dialer ('gPlex® PD') is an automatic dialing (call campaign/robo-calls) solution used in a contact center environment. It is a cutting edge technology that allows a contact center system to setup an automatic outbound calling procedure supporting multiple call campaigns or lead generation efforts. The module is guided by a sophisticated self-correcting and self-learning statistical dialing algorithm to dial telephone numbers from a linked database in batches. The system screens and eliminates unnecessary and unproductive calls such as answering machines, fax tones, disconnected numbers, busy tones, etc. and forwards only the live connected calls to the customer service agents. Ultimately it helps minimize agent idle time and increases the productivity of contact centers.

  • Cost-effective solution.

  • gPlex® offers world-class service & 24x7 live technical support.

  • Centralized login panel for all users.

  • User-friendly web-based interface.

Features and Benefit of gPlex® Predictive Dialer